FAQs


PRODUCTION QUALITY IN GENERAL

Q: What is the general quality of mugs?

A: Our mugs are coated with the grade AAA premium ORCA© Sublimation print. (Trademark located at the bottom). ORCA© coating stands for the highest quality in sublimation printing, delivers a perfect white and outstanding quality of the transferred image.

 

Q: Can I wash my mug in a dishwasher?

A: Yes, the ORCA© coating ensures our mugs are entirely dishwasher safe.

 

Q: Are the mugs microwave-proof?

A: Yes, ORCA© coating our mugs are entirely microwave proof.

GENERAL INFORMATION

Q: I need help. Who can I contact?

A: You can contact us anytime via: info@motivationalmug.com.

Q: Can you sell wholesale?

A: We are happy to supply selected retail stores. Send a message with the details of your business proposal to info@motivationalmug.com.

 

PRODUCTION

Q: Where and how are the products manufactured?

A: All products are designed in Austria and produced in the United Kingdom with highest quality standards.

 

PAYMENT, SHIPPING, TRACKING & PACKAGE RETURNS

Please be sure to read our shipping and return policy for further information.

 

Q: How can I pay?

A: You can pay with credit card or via PayPal.

  

Q: I have placed an order - what's next and when will I receive my products?

A: You will receive your tracking information within 48hrs after your package has been shipped. Please also make sure to check your spam / junk folder.

 

Q: Is overnight shipping possible?

A: All our products are high-quality goods produced in and shipped from the United Kingdom. Therefore, overnight shipping is not possible.

  

Q: How long will it take to get my refund?

A: If you receive information about a refund, please be aware that transactions can take up to 7 business days.