PRODUCTION QUALITY IN GENERAL
Q: What is the general quality of mugs?
A: Our mugs are coated with the grade AAA premium ORCA© Sublimation print. (Trademark located at the bottom). ORCA© coating stands for the highest quality in sublimation printing, delivers a perfect white and outstanding quality of the transferred image.
Q: Can I wash my mug in a dishwasher?
A: Yes, the ORCA© coating ensures our mugs are entirely dishwasher safe.
Q: Are the mugs microwave-proof?
A: Yes, ORCA© coating our mugs are entirely microwave proof.
Q: I need help. Who can I contact?
A: You can contact us anytime via: firstname.lastname@example.org.
Q: Can you sell wholesale?
A: We are happy to supply selected retail stores. Send a message with the details of your business proposal to email@example.com.
Q: Where and how are the products manufactured?
A: All products are designed in Austria and produced in the United Kingdom with highest quality standards.
PAYMENT, SHIPPING, TRACKING & PACKAGE RETURNS
Q: How can I pay?
A: You can pay with credit card or via PayPal.
Q: I have placed an order - what's next and when will I receive my products?
A: You will receive your tracking information within 48hrs after your package has been shipped. Please also make sure to check your spam / junk folder.
Q: Is overnight shipping possible?
A: All our products are high-quality goods produced in and shipped from the United Kingdom. Therefore, overnight shipping is not possible.
Q: How long will it take to get my refund?
A: If you receive information about a refund, please be aware that transactions can take up to 7 business days.